So far I have used this company three times and I am planning a fourth project with them for the summer. They are very responsive to my calls whether it be to schedule an estimate or to resolve an issue. One time Melissa came out personally on a weekend evening to assure the project was completed to my satisfaction. I have used this company for projects in two different homes. Each time, the salesperson really listens to what I am looking for as it concerns price, looks, colors, etc and only shows me the products that kit my needs. I do not feel pressured to buy anything I do not need or cannot afford. The quality is excellent. By installing new windows, I reduced my energy bills by over 20%! I highly recommend Empire. I won't use anyone else!