So far I have used this company three times and I am planning a fourth project with them for the summer. They are very responsive to my calls whether it be to schedule an estimate or to resolve an issue. One time Melissa came out personally on a weekend evening to assure the project was completed to my satisfaction. I have used this company for projects in two different homes. Each time, the salesperson really listens to what I am looking for as it concerns price, looks, colors, etc and only shows me the products that kit my needs. I do not feel pressured to buy anything I do not need or cannot afford. The quality is excellent. By installing new windows, I reduced my energy bills by over 20%! I highly recommend Empire. I won't use anyone else!
Outstanding Work and Outstanding Owner (Melissa) This spring of 2020 I had all 24 windows of my 1990 colonial saltbox home replaced. I found Empire on HomeAdvisor and chose them because of their reviews. While Empire leads with their vinyl windows, I wanted something more for my home... since they sell many different manufactures, I went with Pella Architect Series. First the price was lower from Empire than it was from Pella of Wisconsin. The most important part of getting new windows is the installation (assuming you got the right windows). The team lead by George K were absolutely outstanding. George always took his shoes off in the house, to was meticulous in detail, he takes pride in his work and expected that from the team he worked with. My garage was cleaner when they left from when they found it (sweeping up). He made sure it was done right! That's what you want on your house. Melissa the owner stopped by a few times to check on the work. She's really easy to work with. She knows from experience that "something" unexpected will happen and she assured it would be handled. Well "something" did happen, we got a damaged window from Pella and there was one window that was the wrong size. Melissa and George immediately handled it and fixed everything. Empire is a local business, not a national chain. I'm very happy with the outcome... and I'm one of those picky Engineering types! Great Job Melissa, George, Lenny and team behind the scenes! Thank you!